Top 10 Support Ticket Systems plugin for WordPress & Woocommerce

Whether you run an eCommerce business or publish a regular blog, you need a Support system for keeping track of inquiries and problems as they arise. Finding the ideal ticket plugin that integrates with your WordPress website is crucial for this reason. This post will define a WordPress ticket system and discuss things to consider when selecting one. We’ll also discuss some of the top ticketing plugins available right now.

A good ticket system works through plugin integrations with your site. One of the main benefits of this is that the system becomes part of your site’s architecture, in a sense. That means your agents can sign into your WordPress dashboard and manage tickets through one location without having to log on to another site. The best WordPress help desk ticket systems will have this functionality.

1. Zendesk

WordPress and Zendesk work together seamlessly because we understand how crucial it is to forging strong bonds with a client.

you could take comments and turn them into tickets? Zendesk allows you to do just that: take a conversation offline or escalate a question — your customers won’t notice until you’ve come to a solution.

We’re also big believers in the power of the dashboard, giving your site admins a 360-degree view of your customer service landscape. From your WordPress dashboard, the Zendesk solution allows you to access all your tickets and comments, all uploaded files, attachments, and supporting documentation.

Zendesk for WordPress features

• Cloud-based solution
• Collaborate with internal comments
• Create tickets from blog comments
• Integration with any WordPress theme
• Omnichannel ticketing
• Single Sign On for users with existing WordPress login
• Manage tickets from WordPress dashboard
• Customizable feedback tab
• Automation, triggers, and macros for faster ticket processing
• Deep metrics and reporting
• Hundreds of app integrations
• Self-service help center for users
• 30 day free trial

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